News & Important Info
New Resource! What do physicians need to know about CARe? Do the physicians in your organization have a lot of questions about the benefits of CARe and what it means for them? If so, you'll find our new resource useful: Physician CARe info sheet
Request a speaker to present the CARe approach to your organization.
Download the CARe Timeline: 
Forum Video Link and Slides Posted. Thank you to all who attended our 2020 Virtual Forum - the most highly attended forum to date! We have posted the slides and recording of the day.
Looking for resources? Check out our newly redesigned Resource Library here. Search by keyword or topic, and download whatever you need for free.
Latest Blog Post. Read about a new article published in the JCJQPS on how to address emotional harm to patients and families after adverse events here.
Testimonials
“Massachusetts hospitals are committed to always improving the quality and safety of the care they provide to patients. Aside from being fair to caregivers and patients, MACRMI's communication, apology, and resolution initiative will help advance this fundamental quality-improvement agenda by fostering open discussion among clinicians about the causes of adverse outcomes and the steps that need to be taken to avoid them in the future.”
Massachusetts Hospital Association
"CARe recognizes a universal truth: we are all in this grand effort of patient care together. And only by honoring that truth will we break down the barriers to make tomorrow’s patient care safer for our patients and all those committed to their care."
Richard C. Boothman, Executive Director of Clinical Safety, University of Michigan Health Services
"Our work at the Coalition has highlighted the value of the CARe model in preserving healing relationships between patients and their clinicians after an adverse event. We have also seen the potential for deep learning from adverse events as a consequence of the change in the organizational culture related to those events. This can significantly accelerate the pace of improvements in patient safety."
Massachusetts Coalition for the Prevention of Medical Errors
“Compassion, honesty, and transparency are at the core of healing relationships. CARe speaks to our need to treat patients and families with respect and dignity when a preventable medical error occurs. Because 1/3 of physicians have experienced a medical error occurring to themselves or a loved one as a patient, CARe also speaks to what clinicians want for themselves and family members.”
Randolph Peto, MD, MPH, Medical Director for Quality and Patient Safety, Baystate Medical Center
