| Document Title |
Categories |
Source |
Link |
| 1st Annual Forum Slides - Driver |
Forum Materials |
Stanford PEARL |
Download |
| 1st Annual Forum Slides - Woodward, Sands |
Forum Materials |
MACRMI |
Download |
| 2013 Forum Agenda |
Forum Materials |
|
Download |
| 2014 Forum Agenda |
Forum Materials |
MACRMI |
Download |
| 2015 Agenda |
Forum Materials |
MACRMI |
Download |
| 2015 CARe Forum - Slides |
Forum Materials |
MACRMI |
Download |
| 2016 Forum Agenda |
Forum Materials |
MACRMI |
Download |
| 2018 Forum Agenda |
Forum Materials |
MACRMI |
Download |
| 2020 Virtual Forum Agenda |
Forum Materials |
|
Download |
| A 62-Year-Old Woman With Skin Cancer Who Experienced Wrong-Site Surgery |
Clinician Education & Training, Healthcare Administrator Information |
JAMA |
Download |
| A Better Approach to Medical Malpractice Claims? The University of Michigan Experience |
CARe/CRP Peer-Reviewed Articles, General Information, Healthcare Administrator Information, Programs like CARe |
Journal of Health & Life Sciences Law |
Download |
| A Guide to Insurer Referral Conversations |
Healthcare Administrator Information, MACRMI-created documents, Sample Policies and Procedures |
MACRMI |
Download |
| A Roadmap for Advancing the Practice of Respect in Healthcare |
General Information, Programs like CARe |
Joint Commission Journal on Quality and Safety |
Download |
| A Roadmap for Transforming Medical Liability and Improving Patient Safety in Massachusetts |
General Information, Healthcare Administrator Information |
BIDMC and Massachusetts Medical Society |
Download |
| A Roadmap for Transforming Medical Liability and Improving Patient Safety in Massachusetts (Executive Summary) |
General Information, Healthcare Administrator Information |
BIDMC and Massachusetts Medical Society |
Download |
| Admitting medical errors leads to reduced liability costs |
CARe/CRP Press, Programs like CARe |
Business Insurance |
Download |
| Ainsworth affidavit |
|
|
Download |
| Astor affidavit |
|
|
Download |
| Balancing |
Healthcare Administrator Information, Provider Information & Support |
NEJM |
Download |
| Barrett affidavit |
|
|
Download |
| Basic Introductory Powerpoint Presentation |
CARe/CRP Press, General Information, Healthcare Administrator Information, MACRMI-created documents |
MACRMI |
Download |
| Best Practices |
Best Practices, General Information, MACRMI-created documents |
MACRMI |
Download |
| Best Practices for Attorneys Representing Healthcare Providers |
Best Practices, Information for Attorneys, MACRMI-created documents, Provider Information & Support |
MACRMI |
Download |
| Best Practices for Attorneys Representing Patients |
Best Practices, Information for Attorneys, MACRMI-created documents, Patient & Family Information and Support |
MACRMI |
Download |
| Best Practices for Insurers |
Best Practices, MACRMI-created documents |
MACRMI |
Download |
| Best Practices for Interfacing with Patients |
Clinician Education & Training, Patient & Family Information and Support , Healthcare Administrator Information, Best Practices, MACRMI-created documents |
MACRMI |
Download |
| Best Practices for Patient Representation in CARe Programs |
Best Practices, Healthcare Administrator Information, Information for Attorneys, MACRMI-created documents, Patient & Family Information and Support |
MACRMI |
Download |
| Beth Israel Deaconess Medical Center teams with Mass. Medical Society to develop “Roadmap” to transform medical liability system |
CARe/CRP Press |
Massachusetts Medical Society |
Download |
| Betsy Lehman Center Report - Cost of Medical Error |
Data |
Betsy Lehman Center |
Download |
| Betsy Lehman Center Report - Cost of Medical Error - Executive Summary |
Data |
Betsy Lehman Center |
Download |
| Breakstone affidavit |
|
|
Download |
| CARe Approach Continues to Gain Ground |
CARe/CRP Peer-Reviewed Articles |
Vital Signs |
Download |
| CARe Forum 2014 - CARe Interim Data Snapshot |
Forum Materials |
Harvard School of Public Health |
Download |
| CARe Forum 2014 - CARe Processes and the Pilot Experience |
Forum Materials |
MACRMI |
Download |
| CARe Forum 2014 - MACRMI History, Progress Made, and New Resources |
Forum Materials |
MACRMI |
Download |
| CARe Forum 2014 - The Human Connection: Looking at Adverse Events from a Patient-Centered Perspective |
Forum Materials |
MACRMI |
Download |
| CARe Procedure Appendices - Sample |
Forum Materials, MACRMI-created documents, Sample Policies and Procedures |
MACRMI |
Download |
| CARe Readiness Checklist |
Forum Materials, Legislation and Regulation, MACRMI-created documents |
MACRMI |
Download |
| CARe Timeline |
General Information, MACRMI-created documents, Provider Information & Support |
MACRMI |
Download |
| CARe Tracked Event Criteria |
Healthcare Administrator Information, Legislation and Regulation, MACRMI-created documents |
MACRMI |
Download |
| Catalano affidavit |
|
|
Download |
| Chrisanthopoulos affidavit |
|
|
Download |
 Clinician CARe Communication Algorithm |
Clinician Education & Training, Provider Information & Support |
MACRMI |
Download |
| Codesigning as a Discursive Practice in Emergency Health Services: The Architecture of Deliberation |
CARe/CRP Peer-Reviewed Articles |
The Journal of Applied Behavioral Science |
Download |
| Communication is key to malpractice reform |
CARe/CRP Press, Legislation and Regulation |
Worcester Telegram |
Download |
| Defensive Medicine Fact Sheet (pdf) |
General Information, Healthcare Administrator Information |
Massachusetts Medical Society |
Download |
| Disclosing Errors to Patients: Perspectives of Registered Nurses (pdf) |
Healthcare Administrator Information, Provider Information & Support |
Joint Commission Journal on Quality and Patient Safety |
Download |
| Disclosing Harmful Errors to Patients: Recent Developments and Future Directions |
General Information, Healthcare Administrator Information, Programs like CARe, Provider Information & Support |
Physician Presentation |
Download |
| Disclosure and Offer at Twently Five: Time to Adopt Policies to Promote Fairly Negotiated Compensation |
Healthcare Administrator Information, Patient & Family Information and Support , Programs like CARe, Sample Policies and Procedures |
Suffolk University Law Review Online |
Download |
| Disclosure, Apology and Offer: A New Approach to Medical Liability (pdf) |
General Information, Healthcare Administrator Information, Legislation and Regulation |
Vital Signs |
Download |
| Disclosure, Apology, and Offer Programs: Stakeholders’ Views of Barriers to and Strategies for Broad Implementation |
CARe/CRP Peer-Reviewed Articles |
Milbank Quarterly |
Download |
| DPH SRE Letter Template - 30 days |
General Information, Healthcare Administrator Information, Legislation and Regulation |
MACRMI |
Download |
| DPH SRE Letter Template - 7 days |
General Information, Healthcare Administrator Information, Legislation and Regulation |
MACRMI |
Download |
| Effectiveness of interventions designed to promote patient involvement to enhance safety: a systematic review |
Healthcare Administrator Information, Provider Information & Support |
Quality and Safety in Healthcare Journal |
Download |
| Elyse Bio |
|
|
Download |
| Engaging Patients as Vigilant Partners in Safety |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
Medical Care Research and Review |
Download |
| Ensuring successful implementation of communication-and-resolution programs |
Data, CARe/CRP Peer-Reviewed Articles |
BMJ Q&S |
Download |
| Federal /State Statutes Relative to Reporting of Malpractice Claims and Adverse Events (Massachusetts) |
|
National Practitioner Databank and the Board of Registration in Medicine |
Download |
| Forum 2016 Slide Set |
Legislation and Regulation |
MACRMI |
Download |
| Forum 2017 - General Session Slides (afternoon session) |
Forum Materials |
MACRMI |
Download |
| Forum 2017 - Intro Session Slides |
General Information |
MACRMI |
Download |
| Forum 2017 Agenda (5th Annual) |
Legislation and Regulation |
MACRMI |
Download |
| Forum 2017 Materials |
Forum Materials |
MACRMI |
Download |
| Forum Agenda 2019 |
Forum Materials |
MACRMI |
Download |
| Forum Slides - 2019 |
Forum Materials |
MACRMI |
Download |
| Forum Slides - 2020 (Virtual) |
Forum Materials |
MACRMI |
Download |
| Glinka affidavit |
|
|
Download |
| Glossary of Terms |
General Information, Patient & Family Information and Support |
NPSF |
Download |
| Guide to Patient and Family Engagement: Environmental Scan Report |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
AHRQ |
Download |
| Guilty, Afraid and Alone: Struggling with Medical Error |
Provider Information & Support |
NEJM |
Download |
| Health Systems Turn to Communication and Resolution Programs to Identify Errors |
CARe/CRP Press |
ED Accreditation Update |
Download |
| Heidorn Affidavit |
|
|
Download |
| Heppner affidavit |
|
|
Download |
| Hierarchies: the Berlin Wall of patient safety |
Healthcare Administrator Information, Provider Information & Support |
Quality and Safety in Healthcare Journal |
Download |
| How to Implement a CARe Program: An Implementation Guide |
General Information, Legislation and Regulation, Healthcare Administrator Information, Sample Policies and Procedures, Implementation Guides and Tools |
MACRMI |
Download |
| Illinois Disclosure Program (PowerPoint) |
Healthcare Administrator Information |
Physician Presentation |
Download |
| Implementing Your Version of the Michigan Model |
Healthcare Administrator Information, Programs like CARe |
University of Michigan Health System |
Download |
| Informational Patient Brochure |
General Information, Patient & Family Information and Support |
MACRMI |
Download |
| Innovative Mass. Alliance Initiative Is a “CARe”ing Way to Respond to Medical Errors |
CARe/CRP Press, Legislation and Regulation |
Wing of Zock |
Download |
| Inventory of Patient Safety Improvement Spread Strategies |
Healthcare Administrator Information, Implementation Guides and Tools |
MACRMI |
Download |
| Investigation of Defensive Medicine in Massachusetts |
General Information, Healthcare Administrator Information |
Massachusetts Medical Society |
Download |
| Jumping Hurdles: Some AHRQ grant ideas moving ahead |
General Information |
Modern Healthcare |
Download |
| Let's Talk |
CARe/CRP Press |
Business West |
Download |
| Liability Claims and Costs Before and After Implementation of a Medical Error Disclosure Program |
General Information, Healthcare Administrator Information, Programs like CARe |
Annals of Internal Medicine |
Download |
| Lynn bio |
|
|
Download |
| MA 2012 Payment Reform Legislation (Ch 224) - Key Liability Provisions |
|
Massachusetts Legislation |
Download |
| MA 2012 Payment Reform Legislation (Ch 224) - Key Liability Provisions |
|
Massachusetts |
Download |
| Making Irrational Health Care Rational |
General Information |
Boston Globe |
Download |
| Malpractice Reform — Opportunities for Leadership by Health Care Institutions and Liability Insurers |
Healthcare Administrator Information, Legislation and Regulation |
NEJM |
Download |
| Massachusetts Alliance Studies Pilot Programs in Communication, Apology and Resolution |
General Information, Legislation and Regulation |
PSHQ Magazine |
Download |
| Massachusetts Hospitals Urged to Apologize Settle |
CARe/CRP Press |
Boston Globe |
Download |
| Massachusetts Medical Society first-of-its-kind survey of physicians shows extent and cost of the practice of defensive medicine and its multiple effects on health care in the state |
CARe/CRP Press, Healthcare Administrator Information |
Massachusetts Medical Society |
Download |
| Massachusetts Medical Society urges special study of defensive medicine |
General Information, Healthcare Administrator Information |
Massachusetts Medical Society |
Download |
| Medical error: the second victim |
Provider Information & Support |
BMJ |
Download |
| Medical Malpractice--Update |
General Information, Healthcare Administrator Information |
Robert Wood Johnson Foundation |
Download |
| MITSS: Supporting Patients and Families for Over a Decade |
Patient & Family Information and Support |
PSHQ Magazine |
Download |
| New Directions in Medical Liability Reform |
General Information, Healthcare Administrator Information, Legislation and Regulation, Programs like CARe |
NEJM |
Download |
| NPDB Form Changes - Letter |
General Information, Provider Information & Support , Healthcare Administrator Information |
MACRMI |
Download |
| Nurturing a Culture of Patient Safety and Achieving Lower Malpractice Risk Through Disclosure: Lessons Learned and Future Directions |
General Information, Healthcare Administrator Information, Programs like CARe |
Frontiers of Health Services Management |
Download |
| One System’s Journey in Creating a Disclosure and Apology Program |
General Information, Legislation and Regulation |
Joint Commission Journal on Quality and Patient Safety |
Download |
| Oregon legislation to be signed by Gov. |
Legislation and Regulation |
|
Download |
| Organizational building blocks toward an effective practice of disclosure |
Clinician Education & Training, Healthcare Administrator Information |
Institute for Professionalism and Ethical Practice |
Download |
| Outcomes in Two Massachusetts Hospital Systems Give Reason for Optimism about Communication-and-Resolution Programs |
Data, CARe/CRP Peer-Reviewed Articles |
Health Affairs |
Download |
| Parker affidavit |
|
|
Download |
| Partnering with patients and families to enhance safety and quality--a toolkit |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
AHRQ |
Download |
| Partnering with patients to improve safety |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
American College of Obstetricians and Gynecologists |
Download |
| Patient involvement in patient safety: How willing are patients to participate? |
General Information, Healthcare Administrator Information, Provider Information & Support |
Quality and Safety in Healthcare Journal |
Download |
| Patient Safety and the “Just Culture”: A Primer for Health Care Executives |
Healthcare Administrator Information, Provider Information & Support |
Columbia University |
Download |
| Patient Safety: A Consumer's Perspective |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
Qualitative Health Research |
Download |
| Patients Experiences with Communication and Resolution Programs |
Data, Legislation and Regulation, Patient & Family Information and Support , Programs like CARe |
JAMA |
Download |
| Patients' and Physicians' Attitudes Regarding the Disclosure of Medical Errors |
General Information, Patient & Family Information and Support |
JAMA |
Download |
| Patients’ and family members’ views on how clinicians enact and how they should enact incident disclosure: the “100 patient stories” qualitative study |
General Information, Healthcare Administrator Information, Provider Information & Support |
BMJ |
Download |
| Reliant Data |
Data, Legislation and Regulation |
Reliant |
Download |
| Report on Patient Representation in CRPs |
Legislation and Regulation, Patient & Family Information and Support , Programs like CARe |
Harvard Negotiation and Mediation Clinical Program |
Download |
| Respectful Management of Serious Clinical Adverse Events |
Clinician Education & Training, General Information, Healthcare Administrator Information, Sample Policies and Procedures |
IHI |
Download |
| Responding to patient safety incidents: the “seven pillars” |
Clinician Education & Training, Healthcare Administrator Information, Provider Information & Support |
Quality and Safety in Healthcare Journal |
Download |
| Sachs affidavit |
|
|
Download |
| Sample Board Resolution |
Sample Policies and Procedures, MACRMI-created documents |
MACRMI |
Download |
| Sample CARe Algorithm (definition) |
Sample Policies and Procedures |
MACRMI |
Download |
| Sample CARe Algorithm (protocol) |
Sample Policies and Procedures |
MACRMI |
Download |
| Sample CARe Procedure |
Sample Policies and Procedures |
MACRMI |
Download |
| Sample Clinician Badge Card |
Clinician Education & Training, Healthcare Administrator Information |
MACRMI/BIDMC |
Download |
| Sample Communication Policy |
Sample Policies and Procedures |
MACRMI |
Download |
| Sample Guidelines for CARe Meeting with Patient |
Sample Policies and Procedures |
MACRMI |
Download |
| Sample Timeline |
Sample Policies and Procedures |
MACRMI |
Download |
| Say Sorry |
Clinician Education & Training, General Information, Programs like CARe |
Danish Society for Patient Safety |
Download |
| Scoping review and approach to appraisal of interventions intended to involve patients in patient safety |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
Journal of Health Services Research & Policy |
Download |
| Second Victim Response Teams: Institutional Design Strategies to Care for Our Own |
Programs like CARe, Provider Information & Support |
University of Missouri Health System |
Download |
| Sorry Works! Flyer |
Patient & Family Information and Support , Programs like CARe |
Sorry Works! |
Download |
| Specific Aims and Key Outcomes from Roadmap |
General Information, Legislation and Regulation |
BIDMC and Massachusetts Medical Society |
Download |
| Stanford PEARL Program Materials |
Legislation and Regulation, Patient & Family Information and Support |
Stanford Health System |
Download |
| Starting a Statewide CARe Collaborative |
Legislation and Regulation, Programs like CARe |
MACRMI |
Download |
| Steps to access the CARe Forum on the Massachusetts Bar Association Website |
General Information, Healthcare Administrator Information, Legislation and Regulation, Patient & Family Information and Support |
MACRMI |
Download |
| Suggested Insurer Contact Timeline |
Legislation and Regulation |
MACRMI |
Download |
| The Disclosure and Offer Model: Understanding the Basics |
General Information |
Harvard School of Public Health |
Download |
| The Disclosure Dilemma — Large-Scale Adverse Events |
Clinician Education & Training, Provider Information & Support |
NEJM |
Download |
| The Emotional Impact of Medical Errors on Practicing Physicians in the United States and Canada |
Provider Information & Support |
Joint Commission Journal on Quality and Patient Safety |
Download |
| The Medical Liability Climate and Prospects for Reform |
General Information, Legislation and Regulation, Programs like CARe |
JAMA |
Download |
| The Time Has Come for Liability Reform |
General Information |
Massachusetts Medical Society |
Download |
| Top 20 Things Patients can do for Patient Safety |
General Information, Patient & Family Information and Support |
AHRQ |
Download |
| Toward Patient-Centered Cancer Care: Patient Perceptions of Problematic Events, Impact, and Response |
Healthcare Administrator Information, Provider Information & Support |
Journal of Clinical Oncology |
Download |
| Tracking Spreadsheet (sample) |
Legislation and Regulation, Healthcare Administrator Information |
MACRMI |
Download |
| Understanding Medical Malpractice Insurance: A Primer |
General Information, Healthcare Administrator Information, Provider Information & Support |
Robert Wood Johnson Foundation |
Download |
| Unexpected Medical Outcome: Patient Info Sheet |
General Information, Legislation and Regulation, Patient & Family Information and Support |
MACRMI |
Download |
| Welcome News on Medical Liability Reform |
CARe/CRP Press |
Health Stew - Boston.com |
Download |
| What do patients and relatives know about problems and failures in care? |
Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support |
Quality and Safety in Healthcare Journal |
Download |
| When Things Go Wrong in the Ambulatory Setting |
General Information, Healthcare Administrator Information, Programs like CARe |
PROMISES Project |
Download |
| When Things Go Wrong: Disclosure of Medical Error (ppt) |
Clinician Education & Training, Healthcare Administrator Information, Provider Information & Support |
Physician Presentation |
Download |
| Winter affidavit |
|
|
Download |
