Massachusetts Alliance for Communication
and Resolution following Medical Injury
Document Title | Categories | Source | Link |
1st Annual Forum Slides - Driver | Forum Materials | Stanford PEARL | Download |
1st Annual Forum Slides - Woodward, Sands | Forum Materials | MACRMI | Download |
2013 Forum Agenda | Forum Materials | Download | |
2014 Forum Agenda | Forum Materials | MACRMI | Download |
2015 Agenda | Forum Materials | MACRMI | Download |
2015 CARe Forum - Slides | Forum Materials | MACRMI | Download |
2016 Forum Agenda | Forum Materials | MACRMI | Download |
2018 Forum Agenda | Forum Materials | MACRMI | Download |
2020 Virtual Forum Agenda | Forum Materials | Download | |
A 62-Year-Old Woman With Skin Cancer Who Experienced Wrong-Site Surgery | Clinician Education & Training, Healthcare Administrator Information | JAMA | Download |
A Better Approach to Medical Malpractice Claims? The University of Michigan Experience | CARe/CRP Peer-Reviewed Articles, General Information, Healthcare Administrator Information, Programs like CARe | Journal of Health & Life Sciences Law | Download |
A Guide to Insurer Referral Conversations | Healthcare Administrator Information, MACRMI-created documents, Sample Policies and Procedures | MACRMI | Download |
A Roadmap for Advancing the Practice of Respect in Healthcare | General Information, Programs like CARe | Joint Commission Journal on Quality and Safety | Download |
A Roadmap for Transforming Medical Liability and Improving Patient Safety in Massachusetts | General Information, Healthcare Administrator Information | BIDMC and Massachusetts Medical Society | Download |
A Roadmap for Transforming Medical Liability and Improving Patient Safety in Massachusetts (Executive Summary) | General Information, Healthcare Administrator Information | BIDMC and Massachusetts Medical Society | Download |
Admitting medical errors leads to reduced liability costs | CARe/CRP Press, Programs like CARe | Business Insurance | Download |
Ainsworth affidavit | Download | ||
Astor affidavit | Download | ||
Balancing | Healthcare Administrator Information, Provider Information & Support | NEJM | Download |
Barrett affidavit | Download | ||
Basic Introductory Powerpoint Presentation | CARe/CRP Press, General Information, Healthcare Administrator Information, MACRMI-created documents | MACRMI | Download |
Best Practices | Best Practices, General Information, MACRMI-created documents | MACRMI | Download |
Best Practices for Attorneys Representing Healthcare Providers | Best Practices, Information for Attorneys, MACRMI-created documents, Provider Information & Support | MACRMI | Download |
Best Practices for Attorneys Representing Patients | Best Practices, Information for Attorneys, MACRMI-created documents, Patient & Family Information and Support | MACRMI | Download |
Best Practices for Insurers | Best Practices, MACRMI-created documents | MACRMI | Download |
Best Practices for Interfacing with Patients | Clinician Education & Training, Patient & Family Information and Support , Healthcare Administrator Information, Best Practices, MACRMI-created documents | MACRMI | Download |
Best Practices for Patient Representation in CARe Programs | Best Practices, Healthcare Administrator Information, Information for Attorneys, MACRMI-created documents, Patient & Family Information and Support | MACRMI | Download |
Beth Israel Deaconess Medical Center teams with Mass. Medical Society to develop “Roadmap” to transform medical liability system | CARe/CRP Press | Massachusetts Medical Society | Download |
Betsy Lehman Center Report - Cost of Medical Error | Data | Betsy Lehman Center | Download |
Betsy Lehman Center Report - Cost of Medical Error - Executive Summary | Data | Betsy Lehman Center | Download |
Breakstone affidavit | Download | ||
CARe Approach Continues to Gain Ground | CARe/CRP Peer-Reviewed Articles | Vital Signs | Download |
CARe Forum 2014 - CARe Interim Data Snapshot | Forum Materials | Harvard School of Public Health | Download |
CARe Forum 2014 - CARe Processes and the Pilot Experience | Forum Materials | MACRMI | Download |
CARe Forum 2014 - MACRMI History, Progress Made, and New Resources | Forum Materials | MACRMI | Download |
CARe Forum 2014 - The Human Connection: Looking at Adverse Events from a Patient-Centered Perspective | Forum Materials | MACRMI | Download |
CARe Procedure Appendices - Sample | Forum Materials, MACRMI-created documents, Sample Policies and Procedures | MACRMI | Download |
CARe Readiness Checklist | Forum Materials, Legislation and Regulation, MACRMI-created documents | MACRMI | Download |
CARe Timeline | General Information, MACRMI-created documents, Provider Information & Support | MACRMI | Download |
CARe Tracked Event Criteria | Healthcare Administrator Information, Legislation and Regulation, MACRMI-created documents | MACRMI | Download |
Catalano affidavit | Download | ||
Chrisanthopoulos affidavit | Download | ||
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Clinician Education & Training, Provider Information & Support | MACRMI | Download |
Codesigning as a Discursive Practice in Emergency Health Services: The Architecture of Deliberation | CARe/CRP Peer-Reviewed Articles | The Journal of Applied Behavioral Science | Download |
Communication is key to malpractice reform | CARe/CRP Press, Legislation and Regulation | Worcester Telegram | Download |
Defensive Medicine Fact Sheet (pdf) | General Information, Healthcare Administrator Information | Massachusetts Medical Society | Download |
Disclosing Errors to Patients: Perspectives of Registered Nurses (pdf) | Healthcare Administrator Information, Provider Information & Support | Joint Commission Journal on Quality and Patient Safety | Download |
Disclosing Harmful Errors to Patients: Recent Developments and Future Directions | General Information, Healthcare Administrator Information, Programs like CARe, Provider Information & Support | Physician Presentation | Download |
Disclosure and Offer at Twently Five: Time to Adopt Policies to Promote Fairly Negotiated Compensation | Healthcare Administrator Information, Patient & Family Information and Support , Programs like CARe, Sample Policies and Procedures | Suffolk University Law Review Online | Download |
Disclosure, Apology and Offer: A New Approach to Medical Liability (pdf) | General Information, Healthcare Administrator Information, Legislation and Regulation | Vital Signs | Download |
Disclosure, Apology, and Offer Programs: Stakeholders’ Views of Barriers to and Strategies for Broad Implementation | CARe/CRP Peer-Reviewed Articles | Milbank Quarterly | Download |
DPH SRE Letter Template - 30 days | General Information, Healthcare Administrator Information, Legislation and Regulation | MACRMI | Download |
DPH SRE Letter Template - 7 days | General Information, Healthcare Administrator Information, Legislation and Regulation | MACRMI | Download |
Effectiveness of interventions designed to promote patient involvement to enhance safety: a systematic review | Healthcare Administrator Information, Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
Elyse Bio | Download | ||
Engaging Patients as Vigilant Partners in Safety | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | Medical Care Research and Review | Download |
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Data, CARe/CRP Peer-Reviewed Articles | BMJ Q&S | Download |
Federal /State Statutes Relative to Reporting of Malpractice Claims and Adverse Events (Massachusetts) | National Practitioner Databank and the Board of Registration in Medicine | Download | |
Forum 2016 Slide Set | Legislation and Regulation | MACRMI | Download |
Forum 2017 - General Session Slides (afternoon session) | Forum Materials | MACRMI | Download |
Forum 2017 - Intro Session Slides | General Information | MACRMI | Download |
Forum 2017 Agenda (5th Annual) | Legislation and Regulation | MACRMI | Download |
Forum 2017 Materials | Forum Materials | MACRMI | Download |
Forum Agenda 2019 | Forum Materials | MACRMI | Download |
Forum Slides - 2019 | Forum Materials | MACRMI | Download |
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Forum Materials | MACRMI | Download |
Glinka affidavit | Download | ||
Glossary of Terms | General Information, Patient & Family Information and Support | NPSF | Download |
Guide to Patient and Family Engagement: Environmental Scan Report | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | AHRQ | Download |
Guilty, Afraid and Alone: Struggling with Medical Error | Provider Information & Support | NEJM | Download |
Health Systems Turn to Communication and Resolution Programs to Identify Errors | CARe/CRP Press | ED Accreditation Update | Download |
Heidorn Affidavit | Download | ||
Heppner affidavit | Download | ||
Hierarchies: the Berlin Wall of patient safety | Healthcare Administrator Information, Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
How to Implement a CARe Program: An Implementation Guide | General Information, Legislation and Regulation, Healthcare Administrator Information, Sample Policies and Procedures, Implementation Guides and Tools | MACRMI | Download |
Illinois Disclosure Program (PowerPoint) | Healthcare Administrator Information | Physician Presentation | Download |
Implementing Your Version of the Michigan Model | Healthcare Administrator Information, Programs like CARe | University of Michigan Health System | Download |
Informational Patient Brochure | General Information, Patient & Family Information and Support | MACRMI | Download |
Innovative Mass. Alliance Initiative Is a “CARe”ing Way to Respond to Medical Errors | CARe/CRP Press, Legislation and Regulation | Wing of Zock | Download |
Inventory of Patient Safety Improvement Spread Strategies | Healthcare Administrator Information, Implementation Guides and Tools | MACRMI | Download |
Investigation of Defensive Medicine in Massachusetts | General Information, Healthcare Administrator Information | Massachusetts Medical Society | Download |
Jumping Hurdles: Some AHRQ grant ideas moving ahead | General Information | Modern Healthcare | Download |
Let's Talk | CARe/CRP Press | Business West | Download |
Liability Claims and Costs Before and After Implementation of a Medical Error Disclosure Program | General Information, Healthcare Administrator Information, Programs like CARe | Annals of Internal Medicine | Download |
Lynn bio | Download | ||
MA 2012 Payment Reform Legislation (Ch 224) - Key Liability Provisions | Massachusetts Legislation | Download | |
MA 2012 Payment Reform Legislation (Ch 224) - Key Liability Provisions | Massachusetts | Download | |
Making Irrational Health Care Rational | General Information | Boston Globe | Download |
Malpractice Reform — Opportunities for Leadership by Health Care Institutions and Liability Insurers | Healthcare Administrator Information, Legislation and Regulation | NEJM | Download |
Massachusetts Alliance Studies Pilot Programs in Communication, Apology and Resolution | General Information, Legislation and Regulation | PSHQ Magazine | Download |
Massachusetts Hospitals Urged to Apologize Settle | CARe/CRP Press | Boston Globe | Download |
Massachusetts Medical Society first-of-its-kind survey of physicians shows extent and cost of the practice of defensive medicine and its multiple effects on health care in the state | CARe/CRP Press, Healthcare Administrator Information | Massachusetts Medical Society | Download |
Massachusetts Medical Society urges special study of defensive medicine | General Information, Healthcare Administrator Information | Massachusetts Medical Society | Download |
Medical error: the second victim | Provider Information & Support | BMJ | Download |
Medical Malpractice--Update | General Information, Healthcare Administrator Information | Robert Wood Johnson Foundation | Download |
MITSS: Supporting Patients and Families for Over a Decade | Patient & Family Information and Support | PSHQ Magazine | Download |
New Directions in Medical Liability Reform | General Information, Healthcare Administrator Information, Legislation and Regulation, Programs like CARe | NEJM | Download |
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General Information, Provider Information & Support , Healthcare Administrator Information | MACRMI | Download |
Nurturing a Culture of Patient Safety and Achieving Lower Malpractice Risk Through Disclosure: Lessons Learned and Future Directions | General Information, Healthcare Administrator Information, Programs like CARe | Frontiers of Health Services Management | Download |
One System’s Journey in Creating a Disclosure and Apology Program | General Information, Legislation and Regulation | Joint Commission Journal on Quality and Patient Safety | Download |
Oregon legislation to be signed by Gov. | Legislation and Regulation | Download | |
Organizational building blocks toward an effective practice of disclosure | Clinician Education & Training, Healthcare Administrator Information | Institute for Professionalism and Ethical Practice | Download |
Outcomes in Two Massachusetts Hospital Systems Give Reason for Optimism about Communication-and-Resolution Programs | Data, CARe/CRP Peer-Reviewed Articles | Health Affairs | Download |
Parker affidavit | Download | ||
Partnering with patients and families to enhance safety and quality--a toolkit | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | AHRQ | Download |
Partnering with patients to improve safety | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | American College of Obstetricians and Gynecologists | Download |
Patient involvement in patient safety: How willing are patients to participate? | General Information, Healthcare Administrator Information, Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
Patient Safety and the “Just Culture”: A Primer for Health Care Executives | Healthcare Administrator Information, Provider Information & Support | Columbia University | Download |
Patient Safety: A Consumer's Perspective | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | Qualitative Health Research | Download |
Patients Experiences with Communication and Resolution Programs | Data, Legislation and Regulation, Patient & Family Information and Support , Programs like CARe | JAMA | Download |
Patients' and Physicians' Attitudes Regarding the Disclosure of Medical Errors | General Information, Patient & Family Information and Support | JAMA | Download |
Patients’ and family members’ views on how clinicians enact and how they should enact incident disclosure: the “100 patient stories” qualitative study | General Information, Healthcare Administrator Information, Provider Information & Support | BMJ | Download |
Reliant Data | Data, Legislation and Regulation | Reliant | Download |
Report on Patient Representation in CRPs | Legislation and Regulation, Patient & Family Information and Support , Programs like CARe | Harvard Negotiation and Mediation Clinical Program | Download |
Respectful Management of Serious Clinical Adverse Events | Clinician Education & Training, General Information, Healthcare Administrator Information, Sample Policies and Procedures | IHI | Download |
Responding to patient safety incidents: the “seven pillars” | Clinician Education & Training, Healthcare Administrator Information, Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
Sachs affidavit | Download | ||
Sample Board Resolution | Sample Policies and Procedures, MACRMI-created documents | MACRMI | Download |
Sample CARe Algorithm (definition) | Sample Policies and Procedures | MACRMI | Download |
Sample CARe Algorithm (protocol) | Sample Policies and Procedures | MACRMI | Download |
Sample CARe Procedure | Sample Policies and Procedures | MACRMI | Download |
Sample Clinician Badge Card | Clinician Education & Training, Healthcare Administrator Information | MACRMI/BIDMC | Download |
Sample Communication Policy | Sample Policies and Procedures | MACRMI | Download |
Sample Guidelines for CARe Meeting with Patient | Sample Policies and Procedures | MACRMI | Download |
Sample Timeline | Sample Policies and Procedures | MACRMI | Download |
Say Sorry | Clinician Education & Training, General Information, Programs like CARe | Danish Society for Patient Safety | Download |
Scoping review and approach to appraisal of interventions intended to involve patients in patient safety | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | Journal of Health Services Research & Policy | Download |
Second Victim Response Teams: Institutional Design Strategies to Care for Our Own | Programs like CARe, Provider Information & Support | University of Missouri Health System | Download |
Sorry Works! Flyer | Patient & Family Information and Support , Programs like CARe | Sorry Works! | Download |
Specific Aims and Key Outcomes from Roadmap | General Information, Legislation and Regulation | BIDMC and Massachusetts Medical Society | Download |
Stanford PEARL Program Materials | Legislation and Regulation, Patient & Family Information and Support | Stanford Health System | Download |
Starting a Statewide CARe Collaborative | Legislation and Regulation, Programs like CARe | MACRMI | Download |
Steps to access the CARe Forum on the Massachusetts Bar Association Website | General Information, Healthcare Administrator Information, Legislation and Regulation, Patient & Family Information and Support | MACRMI | Download |
Suggested Insurer Contact Timeline | Legislation and Regulation | MACRMI | Download |
The Disclosure and Offer Model: Understanding the Basics | General Information | Harvard School of Public Health | Download |
The Disclosure Dilemma — Large-Scale Adverse Events | Clinician Education & Training, Provider Information & Support | NEJM | Download |
The Emotional Impact of Medical Errors on Practicing Physicians in the United States and Canada | Provider Information & Support | Joint Commission Journal on Quality and Patient Safety | Download |
The Medical Liability Climate and Prospects for Reform | General Information, Legislation and Regulation, Programs like CARe | JAMA | Download |
The Time Has Come for Liability Reform | General Information | Massachusetts Medical Society | Download |
Top 20 Things Patients can do for Patient Safety | General Information, Patient & Family Information and Support | AHRQ | Download |
Toward Patient-Centered Cancer Care: Patient Perceptions of Problematic Events, Impact, and Response | Healthcare Administrator Information, Provider Information & Support | Journal of Clinical Oncology | Download |
Tracking Spreadsheet (sample) | Legislation and Regulation, Healthcare Administrator Information | MACRMI | Download |
Understanding Medical Malpractice Insurance: A Primer | General Information, Healthcare Administrator Information, Provider Information & Support | Robert Wood Johnson Foundation | Download |
Unexpected Medical Outcome: Patient Info Sheet | General Information, Legislation and Regulation, Patient & Family Information and Support | MACRMI | Download |
Welcome News on Medical Liability Reform | CARe/CRP Press | Health Stew - Boston.com | Download |
What do patients and relatives know about problems and failures in care? | Healthcare Administrator Information, Patient & Family Information and Support , Provider Information & Support | Quality and Safety in Healthcare Journal | Download |
When Things Go Wrong in the Ambulatory Setting | General Information, Healthcare Administrator Information, Programs like CARe | PROMISES Project | Download |
When Things Go Wrong: Disclosure of Medical Error (ppt) | Clinician Education & Training, Healthcare Administrator Information, Provider Information & Support | Physician Presentation | Download |
Winter affidavit | Download |
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